Review of the passengers' rights framework

Practical information

  • Composition of the study group
  • Administrator: António RIBEIRO PEREIRA, Assistant: Dániel MAKAY
  • Foreseen for the TEN section meeting:  28 February 2024
  • Foreseen for the EESC plenary session:  20-21 March 2024


The general objective of the initiative is to consolidate and simplify the passenger rights regulatory framework as well as to enhance its crisis resilience, addressing lessons from the Covid-19 pandemic. This would lead to a more homogeneous system of rights for passengers across all transport modes, while taking into account the specificities of each of them, also in times of crises.

In line with the findings of the evaluation of three Regulations on air passenger rights for passengers with reduced mobility, waterborne and bus & coach passenger rights, the first specific objective is to ensure a better application and enforcement of the passenger rights rules for these three modes.

The second specific objective is to address aspects not currently covered for all modes of transport (‘horizontal issues’). These include e.g. the implementation of the rules when intermediaries are involved or whether there is an adequate protection of passengers against the risk of mass disruption and/or operator insolvency, regarding the timely reimbursement of tickets and, if needed, repatriation.