Consumer Rights Directive

Key points:

The EESC:

• evaluated the perception and experience of EU civil society organisations (CSO) in the implementation of the Consumer Rights Directive (2011/83/EU)
• gathered information and proposed solutions based on the result of questionnaire responses, five fact-finding missions (Riga, Rome, Warsaw, Madrid, Brussels) and an Expert Hearing.
• carried out an evaluation analysis based on:
  • Awareness and perception
  • Implementation
  • Scope of the Directive
  • Impact of the Directive