Consumer Rights Directive

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Adopted on 14/12/2016 - Bureau decision date: 24/05/2016
Reference: 
INT/795-EESC-2016-3297
Opinion Type: 
Information report
Rapporteur: 
Bernardo HERNÁNDEZ BATALLER (Diversity Europe - GR III / Spain)
Co-rapporteur: 
Alberto MAZZOLA (Italy)

Information report: Consumer Rights Directive

Key points:

The EESC:

  • evaluated the perception and experience of EU civil society organisations (CSO) in the implementation of the Consumer Rights Directive (2011/83/EU)
  • gathered information and proposed solutions based on the result of questionnaire responses, five fact-finding missions (Riga, Rome, Warsaw, Madrid, Brussels) and an Expert Hearing.
  • carried out an evaluation analysis based on:
    • Awareness and perception
    • Implementation
    • Scope of the Directive
    • Impact of the Directive