Consumer Rights Directive

Information report: Consumer Rights Directive

Key points:


  • evaluated the perception and experience of EU civil society organisations (CSO) in the implementation of the Consumer Rights Directive (2011/83/EU)
  • gathered information and proposed solutions based on the result of questionnaire responses, five fact-finding missions (Riga, Rome, Warsaw, Madrid, Brussels) and an Expert Hearing.
  • carried out an evaluation analysis based on:
    • Awareness and perception
    • Implementation
    • Scope of the Directive
    • Impact of the Directive