- evaluated the perception and experience of EU civil society organisations (CSO) in the implementation of the Consumer Rights Directive (2011/83/EU)
- gathered information and proposed solutions based on the result of questionnaire responses, five fact-finding missions (Riga, Rome, Warsaw, Madrid, Brussels) and an Expert Hearing.
- carried out an evaluation analysis based on:
- Awareness and perception
- Scope of the Directive
- Impact of the Directive