SOC/790 Follow-up from the Commission

The opinion looks into the opportunities and risks from new technologies for public services, which are taken to mean the activities or services that public authorities of the Member States at national, regional or local level classify as being of general interest.

The EESC considers that AI can make public services more efficient and more accessible, in particular to the most vulnerable people in society. It can also reduce workload for public services' workers and it should be borne in mind that these services are provided by human beings, at their own pace, in their own time and with their own requirements.