Energy Digitalisation: Balancing Opportunities and Risks for European Consumers

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Tuairimí a glacadh on 10/07/2024 - Bureau decision date: 15/02/2024
Reference
TEN/838-EESC-2024
Opinion Type
Own-initiative opinion
Rapporteur
Kęstutis KUPŠYS
Civil Society Organisations - GR III
Lithuania
Plenary session number
589
-
Social rights
Sustainable development

Key points

The EESC:

  • stresses that digitalisation is becoming ever more important in light of the green transition. Energy, however, should remain affordable, adjustable and easy to use for consumers. This entails developing user-friendly digital tools that accommodate diverse needs and promote equal access to digital energy services. Consumers should still be able to choose prices, contracts, and customer services in a ‘pre-digital’ way.
  • underlines the priority of user data cybersecurity. Digitalisation amplifies the need to create dynamic consumer protection regulations adapted to the novel contexts and participants in the sector.
  • points out that the digital divide between consumers who can afford more expensive digital tools and those who cannot leads to higher energy poverty.
  • recommends that the training be provided for workers. Net-Zero Academies should be promoted to all interested parties, with an emphasis on energy efficiency skills.

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  • Digitalisation of the energy system
  • Publication Office EU Digitalisation of the energy system
  • TEN/838 Record of the proceedings

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