The next Consumer Agenda 2025-2030, scheduled for adoption on 19 November 2025, will include a new action plan on consumers in the single market ensuring a balanced approach that protects consumers without overburdening companies with red tape.
The EESC supports the development of Alternative Dispute Resolution (ADR) as an alternative to court proceedings when consumers seek redress for the damage traders may cause them, alongside accessible judicial proceedings and enforcement of consumer rights by national authorities. It considers enforcement by national authorities to be essential as a foundation of trust in consumer protection, while redress, whether through court or an ADR procedure, offers a way to restore trust when an incident occurs between consumer and trader.
Download — EESRK nuomonė: Alternative dispute resolution
The exploratory opinion at the request of the Spanish Presidency will look into advertising through influencers and its impact on consumers. Influencers as content creators with large numbers of followers on social networks have a crucial impact on consumer behaviour and, inter alia, on consumer decisions.
Download — EESRK nuomonė: Advertising through influencers and its impact on consumers
