2030 Consumer Agenda

Key points

The EESC:

• welcomes the 2025-2030 Consumer Agenda as an excellent framework for consumer protection for the years to come, both in its form and in its content;

• hopes that the Commission will be able to propose a more comprehensive vision of consumers that goes beyond a purely rights-based approach;

• would welcome a structured, detailed and data-driven assessment of the previous agenda to enable a more comprehensive evaluation;

• supports simplification measures, yet stresses that under no circumstances can they undermine consumer protection;

• considers that consumer protection must take into account diverse situations, particularly with regard to commercial deserts and the vulnerabilities of certain consumer groups;

• would like to see faster and more in-depth checks on the safety of imported products, in particular those sold through e-commerce platforms based outside the EU;

• advises paying greater attention to microjustice practices in order to settle disputes involving small sums;

• supports digitalisation measures, but stresses that, for all complaints, consumers must always be able to contact a human as a last resort;

• calls on the Commission to take more interest in product circularity and durability;

• recommends establishing a strong consumer protection policy against commercial messages from influencers, particularly those addressed to children;

• encourages the Member States to support consumer associations.

For more information, please contact INT secretariat.