A new consumer agenda - Related Opinions

The next Consumer Agenda 2025-2030, scheduled for adoption on 19 November 2025, will include a new action plan on consumers in the single market ensuring a balanced approach that protects consumers without overburdening companies with red tape.

The proposal for a Directive to amend the Package Travel Directive aims to make the protection of travellers more effective, including in crisis situations.

The EESC supports the development of Alternative Dispute Resolution (ADR) as an alternative to court proceedings when consumers seek redress for the damage traders may cause them, alongside accessible judicial proceedings and enforcement of consumer rights by national authorities. It considers enforcement by national authorities to be essential as a foundation of trust in consumer protection, while redress, whether through court or an ADR procedure, offers a way to restore trust when an incident occurs between consumer and trader.

COM(2022) 204 concerns the reform of the current EU rules on Distance Marketing of Consumer Financial Services, which govern financial services sold at a distance. The overall objective of the proposal is to promote the provision of financial services in the internal market while ensuring a high level of consumer protection.

Most consumers say they want to pay attention to the environmental impact, but complain that only partial information is available. In its opinion, the EESC stresses the need to make every effort to ensure that better information on reparability is made available to consumers and to combat unfair practices.

The EESC calls for a strategic shift at all levels to unequivocally promote new models of circularity, not only by stepping up the alignment of all actors, but also by placing consumers at the centre of public policy.

The EESC agrees with the European Commission about the need to modernise and simplify EU consumer policy and considers that the new legislative package contributes to bridging the gap created by the exponential growth of e-commerce, undermining consumer confidence and causing distortions to the single market.

The CPC Regulation harmonises the cooperation framework between national authorities in the EU so that their enforcement action can cover the full dimension of the Single Market. The primary aim of the CPC Regulation is to ensure legal certainty in the Single Market via coherent enforcement of key Union consumer acquis. The EESC supports this proposal, considering it to be timely and its content to be well-argued and developed by applying the proposal to all stakeholders - consumers, businesses and national authorities and calling on the Commission to launch the coordination with the Member States needed to implement the measures and to extend the scope of the coordinated actions.