- evaluated how civil society organisations (CSOs) across the EU perceive and experience the implementation of EU consumer and marketing law at Member State level, in particular directives 2005/29/EC on unfair commercial practices, 1999/44/EC on sales and guarantees, 93/13/EEC on unfair contract terms and 2006/114/EC on misleading and comparative advertising.
- based on the information gathered formed the following conclusions on how CSOs perceive these criteria:
- have the objectives been met? (effectiveness)
- what are the costs and benefits? (efficiency)
- does the legislative framework contain gaps, inconsistencies and/or overlapping elements? (consistency)
- does the legislative framework solve the main problems being experienced at present? (relevance)
- does EU action provide added value? (EU added value)