European citizens are interested in the implementation of digital technology solutions, with a view to simplifying the necessary administrative procedures in relation to the authorities or in everyday life in society. A digitally literate population can benefit, through digital identity, from simplified access to the services provided by public authorities or the business environment.
Since the entry into force of the part of Regulation (EU) No 910/2014 concerning electronic identification, in September 2018, only 14 Member States have notified the existence of at least one electronic identification system. As a result, only 59% of EU residents have access to secure and reliable electronic identification systems across borders. Only seven systems are fully mobile, meeting current user expectations.
The advantages of digitalisation are obvious, but the rapid implementation of digital systems, and making citizens' access to some services of general interest conditional on having a digital identity, could in practice lead to a significant number of European citizens being denied the right to access these services.