Fostering opportunities and managing risks from new technologies for public services, the organisation of work and more equal and inclusive societies - Related Opinions

The EESC underlines that artificial intelligence (AI) and algorithmic management (AM) can improve the quality of employment and working conditions if they respect the human-in-control principle. They can strengthen occupational safety and health, enhance work organization, work-life balance and skills development. The EESC also draws attention to risks related to OSH, data use and underlines the importance of ensuring transparency, explainability and fairness in the use of AI and AM. Finally, the EESC underlines the central role of social dialogue and collective bargaining at all levels in this field.

The opinion focuses on the importance of a human-centric approach in addressing occupational safety and health (OSH) challenges in an increasingly digitalised work environment. It stresses that new technologies can both enhance and introduce workplace hazards, necessitating a proactive regulatory framework. The opinion underlines the need for OSH training, particularly when AI-driven systems and digital tools are introduced, ensuring that workers have the necessary skills to navigate evolving work environments safely. It calls for transparent AI deployment to prevent bias and discrimination and encourages social partners to actively engage in shaping AI regulation through collective agreements. Furthermore, the opinion demands that the European Commission provide resources for social partners, enabling them to address digitalisation challenges effectively while maintaining social cohesion and worker rights in a rapidly changing labour market.

The EESC welcomes the European Commission's proposal for a Directive on improving working conditions in platform work. The EESC underlined that the platform economy opens up opportunities for both businesses and workers but also raises concerns, which need to be addressed at European and national level and through collective bargaining. The EESC deems it necessary to ensure equal treatment between "traditional" companies and those using digital means based on the functions of algorithmic management, when used to manage work organisation and employment relations: direction, control and/or organisational power. The EESC supports the aim of the European Commission's legislative proposal to address the very diverse regulations in the Member States on the legal classification of the employment relationship.

This exploratory opinion, requested by the French Presidency of the EU, has the following objectives:

• Indicate how quality social dialogue could strengthen the prevention of accidents at work and occupational diseases;
• Identify the specific actions that need to be taken to ensure effective implementation of Occupational Health and Safety (OSH) measures;
• Describe the conditions for the concrete involvement of the social partners in OSH measures
• Provide tools to support those involved in social dialogue in order to improve the management of health issues at work in regions and businesses;
• Provide measures to strengthen social dialogue in OSH policies accordingly.

The opinion will help facilitating the implementation of the Commission’s new strategic framework and EU OSH legislation.

The pandemic expedited the shift to teleworking, and it became essential in tackling the health crisis. Lessons learned from the pandemic could lead to regulations in the EU and in the Member States be amended and new regulations created so as to promote the positive aspects of telework and protect the fundamental rights of workers. The Member States, with the involvement of the social partners, need to ensure that there is an appropriate national framework for teleworking, setting out the rules of play for companies and workers interested in adopting this form of work.