The EU should take consumer rights more seriously, says the EESC

29 Mar 2012
Ref: 05 2012

During its March plenary session, the EESC sent a strong message to EU decision-makers: consumer rights must not be financially marginalised, despite the economic crisis. Consumer organisations must ensure the provision of enough resources to implement appropriate information campaigns and new pan-European tools. Indeed, two of the three consumer-related opinions that EESC members voted on concerned alternative dispute resolution and online dispute resolution for consumer disputes. Thanks to these two initiatives, the EU will establish a common framework for solving disputes resulting from buying abroad.