New Deal for Consumers – Les assises des consommateurs - Related Information reports

On the request of the Commission, this Information Report evaluates the perception and experience of EU civil society organisations (CSO) in the implementation of the Consumer Rights Directive (2011/83/EU). The information gathered and the interesting solutions proposed are the result of questionnaire responses, five fact-finding missions (Riga, Rome, Warsaw, Madrid, Brussels) and an Expert Hearing.